Privacy Policy

Your Privacy

Sheldon and Hammond (ABN 90 076 567 989) Trading as Kilner Australia is committed to protecting your personal information and this policy outlines our ongoing obligations to you in respect of how we manage this information. We have adopted the Australian Privacy Principles (APPs) in the Privacy Act 1988 as well as other applicable legislation, such as the Spam Act, the Do Not Call Register Act, and Health Privacy Legislation.

What information is collected and how it is collected

The personal information we collect about you depends on the dealings you have with our business. Personal Information includes information or an opinion that identifies an individual. Information we collect includes names, addresses, email contacts, phone numbers. ‘Contact details’ may include email address and phone number.

For example, if you:

Set up an online account, we will collect your name and contact details, we may also ask you to provide your address/location, date of birth and gender
Return goods for repair or replacement through our warranty service, we may collect your name, address and contact details
Provide details to join special mailing lists or databases if you would like to receive information from us, we may collect your name, contact details, date of birth and product preferences
Provide information via social media pages, including providing your name, contact details, or location via the Kilner Australia Facebook pages, Instagram accounts or other social media sites
Attend an event or function related to Kilner Australia, we will collect your name, contact details, any dietary or accessibility requirements and any information about current or past health that could relate to the activity
Enter a competition or complete a survey, in online or printed format, we may collect your name and contact details along with your product preferences and feedback
Send us an enquiry or provide us with feedback via our Customer Service Team, we will collect your name, contact details, details of your enquiry or feedback and information about our response
Submit a sponsorship application, we will collect the information you include in your proposal
Apply for a job at Kilner Australia, we will collect the information you include in your job application, including your and your referee’s contact details

Collection of personal information through websites

Information is automatically collected through your use of the Kilner Australia website, Affiliates’ websites through cookies. Cookies are small text files that websites or apps may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to track usage behaviour and aggregate data to allow Kilner Australia to customise a user's experience on their websites. For example, when you visit the Kilner Australia website, we may use cookies to record information including your server address, the date and time of your visit, the pages you viewed, any documents you downloaded and the type of browser and operating system you used. This information is used and disclosed by Kilner Australia for purposes including statistical analysis and to assist Kilner Australia to improve the functionality and usability of the website.

Sensitive information

Kilner Australia only collects sensitive information (e.g. health information) where it is reasonably necessary for our functions or activities and either you have consented, or we are required or authorised by law to do so.

Why we collect personal information

Main purposes

The main purposes for which we collect, hold, use and disclose personal information include:

Delivering any products and services
Promoting Kilner Australia and its products and services, including through direct marketing, events, competitions, public relations and social media
Performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes. This may include matching information we collect against other information held by third parties. (We may also use and disclose de-identified data for these purposes)
Helping us tailor existing or develop new products, services or offers, and to help us selectively target promotional offers and opportunities
Developing or seeking to deliver new ranges of products or services
Protecting the security of our staff, customers, suppliers, and merchandise (including theft and fraud prevention)
Answering queries, resolving complaints and responding to social media communications
Recruiting staff and contractors
\General planning and administration

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under the law, and for which you have provided consent.

Direct marketing and options to opt out

By providing your address, email address and telephone numbers to Kilner Australia, you consent to Kilner Australia contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, and telephone. You can opt out of being contacted by:

Using the unsubscribe facility that we include in our electronic messages (e.g. email, SMS or MMS) to opt out of receiving those messages
Contacting our Privacy Officer:

Mail: Privacy Officer, Kilner Australia, PO BOX 837, HORNSBY NSW 1630

Email: Contact Us (Attn: Privacy Officer)

Advising us if you receive a marketing call that you no longer wish to receive these calls

Email and mobile communication

If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number. You may prefer to provide to us with your personal email address or phone number rather than, for example, an email address accessible by your work colleagues.

Who we may share your personal information with

We engage a range of third parties to provide services and perform business support functions for us. Some of those third parties need access to Personal Information in order to provide the services or perform the functions we require. Therefore, we may disclose your information to these third parties to:

Assist us in providing products and services you have requested, such as delivery service providers and fulfillment managers;
Conduct market research and marketing strategy analysis; and
Manage or develop our business and corporate strategies and functions.

Where we share your Personal Information with third party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by us and to store the information securely, for example, storing in non-human readable form to ensure the security of your information.

We may disclose personal information to overseas recipients, who are located in places such as, India, Sweden, the United States of America and other countries or jurisdictions depending on the nature of the services those recipients provide to us. For example, storing data via a cloud service, or where our customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders or payment is managed via a third party located overseas.

We may also share personal information such as your name and email address with other companies that are owned and managed within the same ABN under Sheldon and Hammond PTY LTD. By providing your email address to us, you acknowledge that you may receive marketing communication from other businesses we own, to provide you with knowledge of similar services or products we offer. You can opt-out at any time by using the Unsubscribe button at the bottom of all emails, or by contacting us Here

Data quality and security

We hold personal information in a number of ways, including in printed documents, electronic databases, and email contact lists. Printed documents may be held at Kilner Australia’s head office or archived in boxes and stored in secure offsite facilities. We take reasonable steps to:

Ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
Protect the personal information that we hold from misuse, interference, and loss and from unauthorised access, modification or disclosure; and
Destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the APPs.

You can help us keep your information up to date, by letting us know about changes to your details.

Security

The steps we take to secure personal information include website protection measures, security restrictions on access to Kilner Australia's computer systems, controlled access to Kilner Australia's corporate premises, policies on document storage and security, personnel security and training and workplace policies. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Kilner Australia as set out in the Complaints or Questions section below. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.

Third party sites

Links to third party sites that are not operated or controlled by Kilner Australia are provided for your convenience. Kilner Australia is not responsible for the privacy or security practices of those sites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.

Access and correction

Under the Privacy Act, individuals have a right to complete access to their records. You may ask us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.

You can update your Personal Information anytime by accessing your account on the website or by contacting us Here . If you wish for your Personal Information to be removed from our database, please contact us Here .

Access

We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (e.g. by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may, however, charge a fee to cover our reasonable costs of locating the information and providing it to you.

Correction

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.

Complaints or Questions

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact our Privacy Officer by:

Mail: Privacy Officer, Kilner Australia, PO BOX 837, HORNSBY NSW 1630

Email: Contact Us (Attn: Privacy Officer)

All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated, and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.

You can find more information about privacy and the protection of your Personal Information on the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/

Changes to this Policy

Kilner Australia may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting our Customer Service Centre Here

This Privacy Policy was last updated: 30th April 2025